This Privacy Policy explains what personal data Creatily collects, why we collect it, and the choices you have. We follow UK GDPR and equivalent global standards.
Data we collect
- Account data: name, email, password hash, authentication provider IDs.
- Brand and asset data you upload or generate inside the Service.
- Billing data: handled by our payment processor; we store only invoice metadata.
- Usage data: pages viewed, actions taken, device and browser information.
How we use data
- To provide, secure and improve the Service.
- To process payments and fulfil print orders.
- To send transactional emails (receipts, password resets, order updates).
- To send product updates if you opt in.
Sub-processors
We use trusted vendors for hosting, database, authentication, AI generation, email and payments. They process data only on our instructions and under written agreements.
Your rights
You can access, export or delete your data at any time from account settings, or by contacting us. We retain data only as long as needed to provide the Service or to comply with legal obligations.
Security
Data is encrypted in transit and at rest. Database access is restricted by row-level security policies scoped to your user account.
Contact
Privacy questions and data requests can be sent via our contact page.